They are all Totally off now, i sent an email to their customer support, nobody replied..
With several clients on my neck and after loosing all patience ,today(thursday) i went to their Facebook page to complain again.
Instead of them to address the issue, the deleted my comment and rudely wrote
Please restrict your feedback to our support system. Email or chat.
In other words.. If we are screwing-up, you have no right to say anything...
Meanwhile at least 3 of my clients run online-only business.. almost a whole working week is gone meaning a quarter of their income for this month is already lost...
It wasn't till after the Facebook Comment that i got an email..4 days after ...with 10 websites offline...that said..
Hello,
Apologies.
We have identified and are busy fixing the problem.
Warm regards,
Oluniyi,
Web4Africa Support
Every business has challenges but if your server is down, shouldn't you immediately contact your clients and apologize??
These people think they are doing us a favor ooo.
Abeg moderator, carry this thread to front page if you can, these people tend to slack if they aren't getting bad press besides people need to be aware. Maybe it will teach them proper customer support
I just thought i should support our own and look where it got me? As annoying as it is, my major problem isn't the downtime(everyone has them, though typically not to this extent)..it's the intensely horrible customer service..
And i left my godaddy account for this ooo..At least they had reliable and sensible customer care
For those that like facts,...
At the moment even their own site is offline
http://www.web4africa.com.ng/
web4africa.net
and a few of mine that are offline
http://everywomanmag.com/
http://thefiliac.com/
http://www.gamenaija.com/
http://lkwedsgab.com/
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